Jonathan Letourneau, MDesMDes: Master of Design Studies
I innovate within highly regulated industries, using service design and emerging technology to create and test new experiences.
01. Generative AI Projects(A Collection of Works in Progress)As an generative AI first mover, I lead the deployment and evaluation of AI pilots at Mass General Brigham. I also serve as an SME for innovators who are looking to connect their data to internal, secure generative AI foundation models.
02.Pandemic Response: COVID Pass UX Design Built in two weeks and used by 80,000 employees over 32 million times, saving MGB over $2M.
COVID Pass evolved from a daily employee attestation tool to a critical employee touchpoint between staff and leadership.
Read more 03. Patient Experience UX Research Following a co-designed research plan with patient advocates, the stories of 16 patients and pediatric caregivers provided the foundation for current UX work at Dana-Farber Cancer Institute, achieving buy-in for 3 new roles.
Read more 04. Developing an AR Web-Based Digital Twin of a Nursing Code Cart Built with a team of two in partnership with the Center for Nursing Excellence. The rapid success saw requests from three additional departments and the integration of a Generative-AI model to evaluate medical decision making.
Read more 05. Inclusive Product Design in the Kitchen
An inclusion-first perspective to product development through immersive empathy building. The resulting product, a textured spice bottle aims to improve the confidence of visually impaired home cooks.
Read more 05. Complex System Mapping & Intervention Leveraged insights from multi-level perspective (MLP) mapping to identify consumer-level interventions by employing behavior change best practices.